Last Updated: August 25, 2026

Welcome to Nila Luxe Boutique. We respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website.

This Privacy Policy explains how we collect, use, protect and disclose your information.

1. Information We Collect

When you browse our website, create an account, place an order or contact us, we may collect information such as:

• Name
• Mobile/telephone number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Information you provide when contacting customer support
• Website usage and device information, such as IP address, browser type and pages visited

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm and communicate order details
• Provide customer support
• Process payments through our payment service providers
• Send important information regarding your orders
• Improve our products, website and customer experience
• Prevent fraud, misuse or unauthorized activity
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through secure third-party payment gateways.

Nila Luxe Boutique does not intend to store your complete debit card, credit card, UPI or banking credentials on its own servers. Payment information is handled by the applicable payment service provider according to its security and privacy practices.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and provide a better shopping experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment gateway providers
• Shipping and delivery partners
• Website and hosting service providers
• Technology and security service providers
• Government authorities or law-enforcement agencies where legally required

These parties are expected to use information only for the purposes necessary to provide their services or comply with applicable law.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. You provide information at your own risk.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites.

We recommend reviewing their privacy policies before providing personal information.

8. Children’s Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

9. Your Information

You may contact us if you wish to request access to, correction of, or information about the personal data we hold about you, subject to applicable law.

You may also contact us regarding concerns about how your personal information is being used.

10. No Return / No Refund Policy

All purchases made through Nila Luxe Boutique are final. We do not accept returns, exchanges or refunds after an order has been confirmed or delivered.

Customers are requested to carefully check the product details, size, colour, material, measurements and other product information before placing an order.

Because our products may be prepared, packed or selected specifically for the customer’s order, change-of-mind returns, size-related returns, colour preference issues or other personal preference-related requests will not be eligible for return, exchange or refund.

If a product arrives damaged, incorrect or materially different from what was ordered, please contact us as soon as possible after delivery with your order details and clear photographs of the product and packaging. Any resolution in such circumstances will be considered by Nila Luxe Boutique on a case-by-case basis and subject to applicable law.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

Any updated version will be published on this page with the revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or our No Return / No Refund Policy, please contact us: Nila Luxe Boutique – Contact Us